Knowledge Base

Use this view to browse the knowledge base by folder. To view the articles in a specific folder, click the folder path. You can also search the knowledge base.

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For General Public / Consumers
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For Retailers & Stores
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For Vendors, Brands, & Distributors
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Access your success tips checklist page
29
Add a brand to your Bridge Store / website
299
Add a new collection / pattern to my website
48
Add a new item to your site using the advanced form
194
Add a new staff member to your Bridge account
32
Add a PDF, Excel file, or other type of file to Chalkboard
10
Add a picture to a product
22
Add an RSVP button to Chalks that are events
4
Add monogramming to an item
19
Add multiple SKUs to an item / product
30
Add news to your website
14
Add or edit a Custom page
11
Add or remove email accounts in SmarterMail
5
Add picture to a pattern
50
Add, change, or delete staff / employees from email subscriptions
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Approve a Sync Request from a Brand
6
Archive a pattern / many items at once
10
Archive an item
9
Ask to sync with a Smart Brand
6
Change a SKU / Product ID
1
Change how items are displayed in your Bridge store
77
Change or remove the sort of items on a page
43
Change the layout of items on your page / change product view
16
Change your username, email, or password to access Bridge
16
Create a parent collection / Assign existing collection to a parent collection
5
Decline or accept a sync request from a brand that you don't know
7
Delete / remove a brand from your Bridge
22
Delete / remove an item
7
Delete or edit a review
7
Designate a collection as "New" or a "Best seller"
12
Download a list of products that are missing images
1
Duplicate SKU found - how to find original SKU
13
Edit / change a price
11
Edit or update your account information / edit your profile
60
Edit prices for multiple items at once
20
Find and watch your training videos
6
Find missing items on your site
6
Get a fresh version of the web page (how do I refresh my page content?)
11
Hide a 'congratulations' purchase notice from the Newsfeed
8
Hide wholesale prices from customers but stay logged in to your Bridge
8
How to add your Bridge website to your Facebook account
17
How to Chalk - sharing news, events, and files
12
Keep your Chalk at the top of your Newsfeed & News pages (pin your Chalk)
16
Place an item on sale
3
Post your news to Facebook and Chalkboard at the same time
57
Process an online telephone order
3
Quickly add images to many products
141
Recover your Bridge login or password
7
Request a missing brand be added to the master Bridge brand
15
Request a missing product / item be added by a Smart Brand
16
Send a message to a business via the Ticket Tracking system
3
Send a reminder about a ticket request that you submitted
3
Set a Chalk to appear in the future (aka: future posting)
113
Share a file or document using your Library
21
Show a specific product or collection picture below your Chalk (How to use the SKU tag (also known as the $ or dollar tag)
42
Sort, organize, and/or rearrange patterns/collections
61
Un-archive or reactivate an archived item
5
Un-hide Smart Products
10
Unfeature a Chalk / news
5
Update / change who administers your Bridge account / update Bridge admin email
4
Update a ticket in the Ticket Tracking system
42
Update email addresses for who manages your store's orders, registry, etc.
51
Update email addresses for who receives Bridge's informational emails, reminders, etc.
21
Update your products
9
Update your staff / change your login, password, email, or picture.
11
View items that are missing pictures
3
View or change a customer's login or password
6
View Orders in your Bridge Store
11
View your friends
4
View your past Chalks
5