Knowledge Base

Use this view to browse the knowledge base by folder. To view the articles in a specific folder, click the folder path. You can also search the knowledge base.

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For General Public / Consumers
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For Retailers & Stores
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For Vendors, Brands, & Distributors
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Access your success tips checklist page
33
Add a brand to your Bridge Store / website
305
Add a new collection / pattern to my website
51
Add a new item to your site using the advanced form
197
Add a new staff member to your Bridge account
34
Add a PDF, Excel file, or other type of file to Chalkboard
13
Add a picture to a product
24
Add an RSVP button to Chalks that are events
6
Add monogramming to an item
23
Add multiple SKUs to an item / product
33
Add news to your website
16
Add or edit a Custom page
13
Add or remove email accounts in SmarterMail
7
Add picture to a pattern
52
Add, change, update, or delete staff / employees from email subscriptions
2
Approve a Sync Request from a Brand
8
Archive a pattern / many items at once
12
Archive an item
13
Ask to sync with a Smart Brand
9
Change a SKU / Product ID
5
Change how items are displayed in your Bridge store
82
Change or remove the sort of items on a page
51
Change the layout of items on your page / change product view / change page view
20
Change your username, email, or password to access Bridge
20
Create a parent collection / Assign existing collection to a parent collection
9
Decline or accept a sync request from a brand that you don't know
10
Delete / remove a brand from your Bridge
25
Delete / remove an item
10
Delete or edit a review
11
Designate a collection as "New" or a "Best seller"
16
Download a list / Excel file of products that are missing images
5
Duplicate SKU found - how to find original SKU
16
Edit / change a price
15
Edit or update your account information / edit your profile
66
Edit prices for multiple items at once
24
Find and watch your training videos
10
Find missing items on your site
9
Get a fresh version of the web page (how do I refresh my page content?)
14
Hide a 'congratulations' purchase notice from the Newsfeed
11
Hide wholesale prices from customers but stay logged in to your Bridge
11
How to add your Bridge website to your Facebook account
24
How to Chalk - sharing news, events, and files
19
Keep your Chalk at the top of your Newsfeed & News pages (pin your Chalk)
19
Place an item on sale
5
Post your news to Facebook and Chalkboard at the same time
59
Process an online telephone order
6
Quickly add images to many products
144
Recover your Bridge login or password
9
Request a missing brand be added to the master Bridge brand
17
Request a missing product / item be added by a Smart Brand
20
Send a message to a business via the Ticket Tracking system
5
Send a reminder about a ticket request that you submitted
6
Set a Chalk to appear in the future (aka: future posting)
115
Share a file or document using your Library
24
Show a specific product or collection picture below your Chalk (How to use the SKU tag (also known as the $ or dollar tag)
52
Sort, organize, and/or rearrange patterns/collections
68
Un-archive or reactivate an archived item
8
Un-hide Smart Products
12
Unfeature a Chalk / news
7
Update / change who administers your Bridge account / update Bridge admin email
6
Update a ticket in the Ticket Tracking system
45
Update email addresses for who manages your store's orders, registry, etc.
53
Update your products
13
Update your staff / change your login, password, email, or picture.
14
View items that are missing pictures
5
View or change a customer's login or password
8
View Orders in your Bridge Store
15
View your friends
6
View your past Chalks
7